Shipping & Delivery Policy

1. Overview of Services & Products

At SB Sidhabills (operated under Sidhabill Solutions), we provide two primary categories of products to our business clients across India:

• Cloud Software Subscriptions (SaaS): GST Invoicing, Retail POS Web Software, WhatsApp Invoicing gateway, and Android/Web applications.
• Hardware Products: Android Touch POS Terminals, Desktop Billing Machines, Thermal Receipt Printers (58mm/80mm), and 1D/2D Barcode Scanners.

2. Cloud Software Digital Delivery (Instant)

For all software licenses, subscription plans, and digital add-ons (including AI purchase scan credits and WhatsApp notification packs):

• Delivery Method: Electronic / Digital delivery via secure online web portal.
• Delivery Timeline: Instantaneous (immediately upon payment confirmation via Razorpay or authorized payment gateway).
• Access Credentials: Account activation confirmation, login credentials, and tax invoice are sent immediately to your registered email address and WhatsApp number.
• Shipping Charges: ₹0 (Zero / Free of charge). No physical shipment is required for digital software.

3. Hardware Dispatch & Shipping Timelines

Physical products ordered through Sidhabill are packed securely in manufacturer-grade bubble packaging and dispatched through reputed courier partners:

4. Shipping Charges & Delivery Locations

• Coverage Area: We deliver hardware to all serviceable pin codes across all states and Union Territories in India.
• Shipping Charges: Standard shipping charges (if applicable) are displayed transparently at checkout before making payment. Certain bundle promotional plans include Free Pan-India Delivery.
• Courier Partners: Blue Dart, Delhivery, DTDC, XpressBees, and India Post Speed Post.

5. Damaged or Tampered Shipments

If you receive a package that appears visibly damaged, crushed, or tampered with at the time of delivery:

• Please refuse delivery and write "Rejected due to damage" on the courier manifest.
• If already received, please take unboxing photos or a video and contact our support desk at sales@sidhabills.com or WhatsApp at +91 70658 39083 within 48 hours of receipt for an immediate free replacement.